FAQs

Account & Orders:

How do I create an account?

Simply click ‘Create an Account’ at the top of the home page and enter your details in the required fields.

What are the benefits of having an account?

Having an account gives you access to real-time stock updates, saved project lists, and a more personalised experience for ease of use. This will also enable you to apply for credit terms with your local store.

How do I apply for credit terms?

After your online account has been created, you can apply for credit terms by completing our credit application form. Once approved, you’ll gain access to flexible payment options.

How do I update my account information?

Visit your ‘Account Dashboard’. Here you can view quotes, track order status, manage payments, review order history, and update your details all in one location. Save your changes when finished.

Can I manage multiple users under one company account?

Yes! You can add team members, assign roles, and manage permissions under your ‘Company Structure’ settings.

How do I request a quote?

Simply add required items to your cart and click ‘Request a Quote’. From there a team member will promptly review your required items and provide pricing and availability.

Can I create saved shopping carts for future ordering?

Yes, you can create Project Lists that save to your account. These allow for faster ordering of products commonly used in all your projects!

Product & Inventory:

Do you provide real-time stock updates?

Yes, our website displays live stock levels, so you always know what’s available at your nearest store.

Can I check product specifications online?

Yes, our product pages provide detailed specifications, datasheets, and compatibility information.

Do you offer bulk pricing or trade discounts?

Yes! We offer competitive trade pricing and bulk discounts on selected products. These are visible when viewing a product. You can contact your local store for more information.

Do you carry leading industry brands?

Yes! We partner with industry leading manufacturers to bring you high-quality, trusted brands across all product categories.

How do I know which product is best for my project?

Our knowledgeable team can provide product recommendations based on your project’s specific needs. Get in touch online or come in store for expert advice.

Delivery & Pickup:

What delivery options do you offer?

We provide standard and express delivery options, with same-day delivery available in select locations – contact your local store for more information. In-store pickup is also available.

How long does delivery take?

Delivery times vary based on location and stock availability. Estimated delivery times will be shown at checkout. Please contact us if it’s an urgent inquiry.

How can I track my delivery?

You can track your order in real time through your online account dashboard. You will also receive notifications on updated order status.

Service & Support:

Where is my nearest store?

Not sure where your local store is? Use our store locator to find the nearest store and its contact details.

Can I speak to a product specialist?

Absolutely! We are here to help. Our team is available in-store, over the phone, and online to assist with product selection and technical advice.

Can I place an order in-store?

Yes! You can order directly in-store, online, depending on what’s most convenient for you.